Citizen Charter
Your Rights
- FIR/NCR is registered and a copy of FIR is provided to you free of cost and prompt action is taken on the basis of information produced by you at the police station.
- Get a copy of information / application filed by you at the police station necessarily.
- Police cannot deny the registration of any FIR/NCR on the basis that the incident is related to some other police station or that wrong information is provided.
- You are to be provided with the final outcome of the investigation of the case filed by you, free of cost.
- Family of the deceased can get the copy of the post-mortem report from the office of the SP of the district.
- Police cannot arrest you without telling the reason
- You have the right to have your lawyer present during the arrest and it is the duty of the police to inform your relatives about your arrest.
- The police cannot arrest a women before sunrise or after sun set.(Such arrest may take place only in unavoidable circumstances and according to the provisions of the law)
- Children and women will not be called to the police station for interrogation.
- The working officers of the district must be in their proper police dress and their name plates will be properly visible during your interrogation. The police officer must have his/her individual identity card displayed during the interrogation.
Facilities provided to citizens
- The applicant is not required to come to the police station regarding verification of application of passport, arm licence, police verification report, character verfication etc.
- Summon documents regarding the traffic challan, will be issued by the office of C.O /A.S.P within 7 working days and the submitted documents may be received from that office. You will not be called to the police station unnecessarily.
Prescribed Time Limit for Public Services
Registration of crimes / filing FIR
At the level of Police Station
At once
At the level of other offices
Not required
Action on complaints received at Police Station
At the level of Police Station
07 working days
(Within 24 hours in the circumstances of threat to life or in other adverse circumstances)
At the level of other offices
Not related
Action on complaints received from Higher Authorities
At the level of Police Station
07 working days
(24 hours in the circumstances of threat to life or in other adverse circumstances)
At the level of other offices
- 2 working days for referring the matter to the concerned Police Station.
(At once - in the circumstances of life threat or in other adverse circumstances.)
- 03 working days-for examining the report fom the concerned police station at the level of supervisory officer
Action on lost/found Material
At the level of Police Station
At once
At the level of other offices
At once
Action on receiving a Missing Persons complaint or information
At the level of Police Station
At once
At the level of other offices
At once
(As per Hon'ble Supreme Court orders immediate registration of FIR under proper section for all missing minors less than 18)
Verification of application for issue of Arms Licenses
At the level of police station
10 working days
(1st step District Magistrate to forward application to SP office. On receipt of application, within 3 days the SP office will send to concerned police station. The verification will be completed within 7 days by the concerned police station)
At the level of other offices
- At the level of D.C.R.B - 3 working days
- At the level of C.O / Addl. S.P. – 3 working days
- At the level of S.P. total (receiving/sending)- 4 working days
(Total 20 working days including Police Station)
Note: Generally no enquiry is required from L.I.U. for arms licenses. In special circumstances, the Superintendent of Police may order the enquiry.
Time Procedure For the Renewal of Arms Licenses
At the level of Police Station
One week
At the level of other offices
D.C.R.B – 4 working days, Police Office - 4 working days
(Total 15 working days including Police Station)
Action on Summons received / order of compliance by court
At the level of Police Station
As per the time limit given by the court .
(05 working days as directed in other matters.)
At the level of other offices
As directed
Verification of Passport
At the level of Police Station
07 working days
Part-A of the application received from the passport office will be sent by nodal officer to concerned police station within a day. The concerned Police Station will also get the report from L.I.U. within specified enquiry time limit i.e. 07 days. Generally, the enquiry of LIU would be based on the documents. In special circumstances, a spot enquiry will be done as per the direction of Superintendent of Police.
At the level of other offices
- The nodal officer will send Part-A of the application to concerned Police Station and Part-B of the application to Intelligence Head Quarters received from the Passport Office.
- Police Station Head Quarter, will complete the verification work within 10 days.
- After verification of police station/Intelligence, Nodal Officer and the Office of Superintendent of police will send back the application to passport office within 04 days along with comments.
- (Total 15 days)
Character Verification(PVR, MVR, Pr.V.R. etc)
At the level of police station
07 working days
At the level of other offices
Total 15 working days
Character Verification (For Contractors)
At the level of Police Station
10 working days
At the level of other offices
- After receiving from the D.M./other office, within 1 day it will be send to concerned police station.
- After returning from the Police Station at the level of Local Intelligence Unit (LIU) office – 03 working days.
- C.O. Office – 03 working days
- D.C.R.B. - 03 working days
- The office of the Superintendent of Police will send back to the concerned authority within 05 working days.
(Total 25 working days)
Action to be taken on Unnatural Death / Death in Natural Disaster
At the level of Police Station
At once
At the level of other offices
At once
To Provide verified copy of post-mortem report and other related documents
At the level of police station
03 working days
At the level of other offices
Sending to Police Station - 02 working days , action after returning from Police Station – 03 working days
Traffic Challan
At the level of Police Station
To send to Supervisory Authority within 24 hours
At the level of other offices
To submit in the court within 03 working days>/b>
NOC by Fire department
At the level of Police Station
15 working days
(decision will be taken within 02 working days about the tent for organising the public programme)
At the level of other offices
C.O./Chief Fire Officer and the office of Superintendent of Police – 05 working days
(About the tent for organising the public programme-within 02 working days)
Public Functions - Permission / Recommendation
At the level of Police Station
12 hours
At the level of other offices
03 working days
Note: (For other services in addition to the above, communication from one level to the second level should be forwarded in maximum 03 working days.)