Citizen Charter

Your Rights

  • FIR/NCR is registered and a copy of FIR is provided to you free of cost and prompt action is taken on the basis of information produced by you at the police station.
  • Get a copy of information / application filed by you at the police station necessarily.
  • Police cannot deny the registration of any FIR/NCR on the basis that the incident is related to some other police station or that wrong information is provided.
  • You are to be provided with the final outcome of the investigation of the case filed by you, free of cost.
  • Family of the deceased can get the copy of the post-mortem report from the office of the SP of the district.
  • Police cannot arrest you without telling the reason
  • You have the right to have your lawyer present during the arrest and it is the duty of the police to inform your relatives about your arrest.
  • The police cannot arrest a women before sunrise or after sun set.(Such arrest may take place only in unavoidable circumstances and according to the provisions of the law)
  • Children and women will not be called to the police station for interrogation.
  • The working officers of the district must be in their proper police dress and their name plates will be properly visible during your interrogation. The police officer must have his/her individual identity card displayed during the interrogation.

Facilities provided to citizens

  • The applicant is not required to come to the police station regarding verification of application of passport, arm licence, police verification report, character verfication etc.
  • Summon documents regarding the traffic challan, will be issued by the office of C.O /A.S.P within 7 working days and the submitted documents may be received from that office. You will not be called to the police station unnecessarily.

Prescribed Time Limit for Public Services

Registration of crimes / filing FIR

At the level of Police Station

At once

At the level of other offices

Not required

Action on complaints received at Police Station

At the level of Police Station

07 working days
(Within 24 hours in the circumstances of threat to life or in other adverse circumstances)

At the level of other offices

Not related

Action on complaints received from Higher Authorities

At the level of Police Station

07 working days
(24 hours in the circumstances of threat to life or in other adverse circumstances)

At the level of other offices

  • 2 working days for referring the matter to the concerned Police Station.
    (At once - in the circumstances of life threat or in other adverse circumstances.)
  • 03 working days-for examining the report fom the concerned police station at the level of supervisory officer

Action on lost/found Material

At the level of Police Station

At once

At the level of other offices

At once

Action on receiving a Missing Persons complaint or information

At the level of Police Station

At once

At the level of other offices

At once
(As per Hon'ble Supreme Court orders immediate registration of FIR under proper section for all missing minors less than 18)

Verification of application for issue of Arms Licenses

At the level of police station

10 working days
(1st step District Magistrate to forward application to SP office. On receipt of application, within 3 days the SP office will send to concerned police station. The verification will be completed within 7 days by the concerned police station)

At the level of other offices

  • At the level of D.C.R.B - 3 working days
  • At the level of C.O / Addl. S.P. – 3 working days
  • At the level of S.P. total (receiving/sending)- 4 working days

(Total 20 working days including Police Station)
Note: Generally no enquiry is required from L.I.U. for arms licenses. In special circumstances, the Superintendent of Police may order the enquiry.

time Procedure For the Renewal of Arms Licenses

At the level of Police Station

One week

At the level of other offices

D.C.R.B – 4 working days, Police Office - 4 working days
(Total 15 working days including Police Station)

action on Summons received / order of compliance by court

At the level of Police Station

As per the time limit given by the court .
(05 working days as directed in other matters.)

At the level of other offices

As directed

Verification of Passport

At the level of Police Station

07 working days
Part-A of the application received from the passport office will be sent by nodal officer to concerned police station within a day. The concerned Police Station will also get the report from L.I.U. within specified enquiry time limit i.e. 07 days. Generally, the enquiry of LIU would be based on the documents. In special circumstances, a spot enquiry will be done as per the direction of Superintendent of Police.

At the level of other offices

  • The nodal officer will send Part-A of the application to concerned Police Station and Part-B of the application to Intelligence Head Quarters received from the Passport Office.
  • Police Station Head Quarter, will complete the verification work within 10 days.
  • After verification of police station/Intelligence, Nodal Officer and the Office of Superintendent of police will send back the application to passport office within 04 days along with comments.
  • (Total 15 days)

Character Verification(PVR, MVR,  Pr.V.R. etc)

At the level of police station

07 working days

At the level of other offices

Total 15 working days

Character Verification (For Contractors)

At the level of Police Station

10 working days

At the level of other offices

  • After receiving from the D.M./other office, within 1 day it will be send to concerned police station.
  • After returning from the Police Station at the level of Local Intelligence Unit (LIU) office – 03 working days.
  • C.O. Office – 03 working days
  • D.C.R.B. - 03 working days
  • The office of the Superintendent of Police will send back to the concerned authority within 05 working days.

(Total 25 working days)

Action to be taken on Unnatural Death / Death in Natural Disaster

At the level of Police Station

At once

At the level of other offices

At once

To Provide verified copy of post-mortem report and other related documents

At the level of police station

03 working days

At the level of other offices

Sending to Police Station - 02 working days , action after returning from Police Station – 03 working days

Traffic Challan

At the level of Police Station

To send to Supervisory Authority within 24 hours

At the level of other offices

To submit in the court within 03 working days>/b>

NOC by Fire department

At the level of Police Station

15 working days
(decision will be taken within 02 working days about the tent for organising the public programme)

At the level of other offices

C.O./Chief Fire Officer and the office of Superintendent of Police – 05 working days
(About the tent for organising the public programme-within 02 working days)

Public Functions - Permission / Recommendation

At the level of Police Station

12 hours

At the level of other offices

03 working days

Note: (For other services in addition to the above, communication from one level to the second level should be forwarded in maximum 03 working days.)

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